Sports / Casino
be345 publishes these legal terms so you know exactly where you stand before you use the platform. Access and eligibility depend on your local law and the eligible regions we serve — read this page carefully before opening or continuing to use your account.
Our policy framework governs the relationship between be345 and anyone who accesses the platform from an eligible region. Access is conditional. Whether you are using your account to browse game categories, review your transaction history, or move funds through bKash, Rocket or Bank Transfer, your use of the platform confirms that you have read and accepted the terms set out here. We do not extend these terms to regions where local law prohibits the activity in question. If you are unsure whether access is permitted in your location, you should seek independent legal advice before proceeding. These terms apply to every part of the platform — the game lobby, your wallet, the account settings area and any communication channel you use to reach our support team. We may update these terms when required. When we do, the updated version will be published at this address and becomes effective immediately upon posting. Your continued use of the platform after a policy update constitutes acceptance of the revised terms. Payment context chips below reflect the local rails available in the platform wallet.
bKash is one of the local wallet rails available in the platform. Your use of bKash for any account transaction is governed by these terms alongside bKash's own service conditions.
Rocket transfers through the platform are subject to the same policy scope. Review the transaction record inside your account after each Rocket movement to confirm the status.
Bank Transfer routes are available where your account is verified and eligible. The policy terms here apply equally to any bank-linked transaction recorded in your account wallet.
Understanding the exact boundary of this policy helps you act confidently. Four areas define the scope: your account access, your transaction record, content served through the platform, and services operated by third parties. Each has a different standing under this policy — the table below separates them clearly so you are not left guessing which terms apply to which part of your experience.
Your login, session, account settings and wallet balance all fall inside this policy. Any action you take while authenticated — including viewing game categories or adjusting account preferences — is governed by these terms.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer are covered. The policy records your rights and obligations for each movement shown in your account transaction history.
Game titles, promotional notices and any text or media served directly from the be345 platform fall within scope. Content accuracy, policy updates and corrections are our responsibility under these terms.
Services operated independently — including game studios, payment processors and network providers — are outside the direct scope of this policy. Their own terms apply. We are not liable for third-party service interruptions or policy changes.
This policy is not a passive document. You have active rights you can exercise at any point while your account is open. You may review the transaction records held against your account — these are available in the signed-in account area under your wallet history. If any detail recorded there is incorrect, you have the right to raise a correction request through our support route. Account profile fields such as your registered contact details can be updated directly from the account settings screen; for changes that affect your verified identity status, the support team handles those requests. If you have a question about how a specific policy clause affects your account, you can send it through the published contact route and we will respond through the same channel. Where you believe a policy term has been applied incorrectly to a transaction, raise it as a formal query — do not assume it will resolve without contact. Keep a record of your query reference in case you need to follow up.
Open the wallet history section inside your signed-in account to see every transaction logged against your account. The record shows amount, method and status for each entry.
Profile fields are editable from the account settings screen. Identity-linked fields require a support request — submit one through the published contact route and we will confirm the correction in writing.
Use the support contact route to send a specific policy question. Reference the clause or section you are asking about so our team can give you a clear, direct response rather than a general reply.
For any account action that falls outside self-service — including access issues, wallet discrepancies or policy disputes — the support team is the correct route. We do not handle policy matters through social channels.
If this policy raises a question you cannot answer by reading it, we have published contact routes for exactly that purpose. Use the channel that matches your query type — account matters go through the account support route, policy disputes through the formal query path. We do not publish unverified channels or operating commitments we cannot stand behind.
Log in and use the in-platform support option for account-specific policy questions. This route ties your query directly to your account record so the team can see the relevant transaction or setting without you re-explaining it.
For formal policy queries or correction requests, use the published email contact address listed in the platform's contact section. Include your account reference and the specific policy area your question relates to.
The live chat option in the platform is available for general policy clarifications. If your matter requires a written record, email is the more appropriate route — live chat transcripts are not automatically saved to your account.
Your account data, transaction records and contact details are held subject to the terms on this page. We retain records for as long as your account is active and for a period after closure as required by our operating obligations. Cookies are used on the platform to maintain your session state and to keep your account preferences consistent across visits — you can review and adjust cookie settings from your browser. If you want to know what data is held against your account, raise the request through the published support route. For account security, password changes and session management are handled from the account settings screen. We do not share your personal account data with third parties except where required to process a transaction through bKash, Rocket or Bank Transfer, or where required by the applicable legal authority in eligible regions.
We hold your account and transaction data while your account is open and for a defined period after closure. The retention period follows our operating obligations — not a discretionary decision. Request a data summary through the support contact route.
Cookies on the platform manage your session and keep settings consistent. Your browser controls cookie preferences. We do not use cookies to collect data beyond what is necessary for the platform to function correctly during your session.
Password updates and session management sit inside your account settings screen. If you believe your account has been accessed without your permission, contact support immediately through the in-platform route — do not wait to see if the issue resolves itself.
We pass only the data necessary to process a bKash, Rocket or Bank Transfer transaction to the relevant payment processor. We do not sell account data or share it for marketing purposes with any external party.
These are the questions we see most often from account holders reading this page. Each answer is specific to how the policy works on be345 — not a general legal explanation. If your question is not here, use the support contact route.
Access and eligibility depend on your local law and the eligible regions we serve. If local law in your location permits use of the platform, this policy applies to your account in full. We recommend checking your local legal position before using the service.
Open the wallet history section inside your signed-in account. Every deposit and withdrawal — including those processed through bKash, Rocket or Bank Transfer — is listed there with its status. If an entry looks incorrect, raise a correction request through the support contact route.
Basic profile fields are editable from the account settings screen. If the field is identity-linked and locked, submit a correction request through the published email contact or in-platform support route. We confirm corrections in writing once completed.
We retain your data for a defined period after account closure as required by our operating obligations. You can request a summary of what is held at any point by contacting the support team through the published route. We do not retain data beyond the required period.
Yes. Raise it as a formal query through the published email contact, including your account reference and the specific policy clause in question. We will review it and respond through the same channel. Do not assume a disputed item will resolve without contact from you.
Yes — all transactions processed through bKash, Rocket or Bank Transfer are within scope. Our policy records your rights for each movement shown in your account. The payment processors themselves have separate terms that also apply to those transactions.